Shipping policy

Shipping & Delivery Policy

We ship Australia-wide. Orders are dispatched promptly — usually within 1 business day — and sent with tracking through trusted couriers. Shipping is calculated at checkout so you always see the cost before you pay.

Delivery timeframes

Delivery times shown at checkout are estimates only and aren’t guaranteed. Once a parcel is with the courier, timing is in their hands, and we can’t control delays caused by the carrier, weather, or other events beyond us. If your order is taking longer than expected, contact us at admin@bettergolfclubs.shop and we’ll chase it up for you.

Lost or damaged in transit

If your order is lost, stolen or damaged on its way to you, we’ll make it right — that’s our job, not yours. Get in touch at admin@bettergolfclubs.shop (within 7 days of the expected or actual delivery date, with photos if it’s damaged) and we’ll investigate with the courier and arrange a repair, replacement or refund as appropriate. Your consumer guarantees under the Australian Consumer Law apply to delivery, so you’re covered until your order safely reaches you.

Packaging

To keep postage affordable, our shipping boxes can’t exceed 120cm x 15cm x 15cm. If an order needs a larger box than the courier allows, we’ll contact you before dispatch about any additional charge.