Better Golf Clubs
At Better Golf Clubs, every club is hand-inspected and condition-graded by a PGA Professional before it’s listed. We want you to buy with confidence, so you’re covered two ways: your automatic rights under the Australian Consumer Law, and our 14-day change-of-mind guarantee.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law — this applies to second-hand clubs too. If a club is faulty, not what you ordered, or materially different from its description, photos or condition grade, you’re entitled to a remedy:
● For a major problem (for example, a club with a hidden crack or one that isn’t the model ordered), you can choose a refund or a replacement.
● For a minor problem, we’ll repair, replace or refund it — we’ll let you know which and get it sorted quickly.
We cover return postage on any item that’s faulty or not as described. Please inspect your order when it arrives and contact us as soon as you notice an issue — ideally within 7 days of delivery — at admin@bettergolfclubs.shop with your order number and a photo. This 7-day note helps us act fast; it does not limit your rights under the Australian Consumer Law.
Bought a club and changed your mind? You have 14 days from the day your order is delivered to return it. To be eligible, the club must be:
● Unused and unhit — not taken onto the course, range or mat;
● In the same condition you received it, matching the grade it was sold in; and
● Complete, with any headcover, tool or accessory it came with.
You choose how you’re refunded: back to your original payment method, or as store credit. Exchanges are welcome too, subject to stock.
Change-of-mind returns are at your cost: you pay return postage, and any shipping you paid on the original order isn’t refunded. We strongly recommend a tracked, insured service, as the club is your responsibility until it reaches us. Once we’ve received and checked it, we’ll process your refund or store credit within 5 business days (your bank may take a little longer to show it).
Email admin@bettergolfclubs.shop with your order number and the reason for your return before sending anything back. We’ll confirm the return, tell you where to send it, and walk you through the rest. Please don’t post clubs back without contacting us first — we can’t be responsible for items sent without a confirmed return.
-Gift cards.
-Clubs that have been used, altered, re-gripped or damaged after delivery (this doesn’t affect your rights for a fault that was already there).